Find our official shipping policy page here.

Can I pick up my order in store?

If you want to pick up in our store (currently there's only one) you can choose that option at checkout. That option is free. If you need more than a week to pick up your order, please send us a note to let us know.

How much is shipping?

Shipping is a flat rate of $20 to Canada and the U.S., no matter the size of your order. You'll get the best value by ordering more at one time.

We also offer free local pickup at our store in Fort Langley.

How quickly will my package arrive?

We aim to ship within five business days from the day you order. We're a small company and everyone wears all the hats, so this window allows us to use our time efficiently.

However, due to the handmade nature of some of our products we can take up to 10 days to ship any order.

Once your package is out of our hands, delivery typically takes 2-10 days based on your location. We don't currently offer expedited shipping, but we do choose the fastest shipping possible based on what you paid.

Where do you ship from?

We currently ship all orders from British Columbia, Canada. Orders shipped to the U.S. are checked in and start their journey at the USPS office in Blaine, Washington, and are not subject to any customs fees or duty beyond anything you paid at checkout. See our Tariff Info page for details.

How do you pack jars?

Every jar is checked for chips, cracks and rust, then wrapped in corrugated cardboard, folded and taped over the open end, and usually packed mouth-side down. The mouth is the weakest part of a jar. Every gap is filled with biodegradable corn peanuts or kraft paper, boxes are packed tight and sturdy, and every order ships insured.

We experience very little breakage each year (maybe 2-3 packages) and we're very proud of our shipping record. More on our Shipping Policies page.

Will I pay tariffs or duties?

Our Tariff Info page has the current details.

Do you ship internationally?

We can ship internationally, but our system isn't set up to do it automatically. If you'd like to place an international order, please put together a cart, make sure it's saved with your email address, and let us know. We'll review your order and send you a shipping quote.

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