Shipping Policies

SHIPPING POLICIES:

Because we are so close to the US/CANADA Border, we generally ship U.S. orders in the U.S. via USPS, and Canadian orders in Canada via Canada Post.  

Orders outside of America and Canada may ship via DHL or other carrier, we choose the fastest service possible for the money you've paid for shipping. 

Most orders will ship within 5 business days.  Once the package leaves our warehouse we do not have any control over how long it will take to get to you.

Due to the handmade nature of some of our products we can take up to 10 business days to ship any order.  We aim to ship every order inside of 5 business days but that time frame is not guaranteed.  

We are a very small business and in order to economize our time we usually ship packages once or twice per week.

Shipping Cost

Shipping is a flat rate of $20 to Canada and the U.S., no matter the size of your order. You'll get the best value by ordering more at one time. We also offer free local pickup at our store in Fort Langley.

How We Pack Your Jars

We're very good at packing jars. Every jar is checked for chips, cracks and rust, then wrapped in corrugated cardboard that's folded and taped over the open end.

Jars go in the box mouth-side down, because the mouth is the weakest part of a jar. That way the glass never touches the bottom of the box.

Every gap is filled with biodegradable packing peanuts made from corn. They smell like Corn Pops, dissolve in water, and can be reused if they stay dry.

We pack everything tightly in sturdy boxes, and every order ships insured. We experience very little breakage each year (maybe 2-3 packages) and we're very proud of our shipping record.

Border Issues/Delays

Please note that cross-border shipments may occasionally experience customs or carrier delays. These are outside of our control and do not constitute grounds for cancellation or refund. Refunds are only issued if/when a package is returned to us.

Tracking may appear stalled when packages are waiting for induction at the border or customs processing. This is our new normal (unfortunately) and does not mean the package is lost.

Vintage or Modern?

Vintage jars are from the 1970s or earlier, with embossed logos and a lot of history. Modern jars are generally made after the 1970s, or are still in production today.

Every jar is checked for chips, cracks and rust before it ships, whichever era it's from.

Thank you,

The Mason Jar Merchant Team