Last Updated August 31, 2020
First off, thank you so much for your support during this time. We are doing everything we can as a small family business to weather this storm. Every purchase helps. <3 Stay home and stay healthy!
Pretty much all shipping providers are experiencing shipping/processing delays and you should allow time for that. We will ship your package as fast as we are able and according to the service level you choose, but we take no responsibility for any delays outside of our control. We can't take any responsibility for what our shipping providers do, but we will extend our normal return/exchange dates to be effective from when you actually receive your package.
USPS Tracking Issues:
We're not sure if it’s a problem with our local post office, or the system as a whole, but the USPS updating seems to be significantly delayed. Even so much as items that customers have confirmed were delivered say they are still on their way. We only have access to the same information as you, but if for some reason you have a tracking number that isn't USPS, you can message us for the correct tracking code, we did have a glitch in our system for about 2 days that led to a different systems tracking numbers being issued.
On any given day due to the nature of how we prep our jars, we are using 99% rubbing alcohol on most of our products and getting it all over our hands in the process. Not great for our skin, but great for killing germs! We are taking additional steps to sanitize all surfaces, knobs, switches, keyboards, etc. multiple times per day. CDC has repeatedly said that the risk of infection from cardboard shipments/packaging is extremely low, but please do take precautions when bringing anything into your home and washing any new items AND your hands before incorporating items into your life.
Access to the U.S.
Some of you are familiar with our unique business model, that we operate in both Canada and the U.S. Usually, because of our proximity to the border, we can be in either country within 20 minutes, but for now we will be staying in and operating exclusively out of Canada. This means that we may have limited availably of some of our jar styles that we can't access in our (unstaffed) U.S. warehouse along with some supplies that we use to make our products.
We will make appropriate substitutions where we can and thank you in advance for your understanding during this time.
All of our US bound shipments are still shipping out of Blaine, WA.
If you have any questions regarding how we are handling this unique situation, please contact us and we will post any additional questions and answers here.