Last Updated May 7th, 2020
First off, thank you so much for your support during this time. We are doing everything we can as a small family business to weather this storm. Every purchase helps. <3 Stay home and stay healthy!
Some people are experiencing shipping delays and you should allow time for that. We will ship your package as fast as we are able and according to the service level you choose, but we take no responsibility for any delays outside of our control. We can't take any responsibility for what our shipping providers do, but we will extend our normal return/exchange dates to be effective from when you actually receive your package.
On any given day due to the nature of how we prep our jars, we are using 99% rubbing alcohol on most of our products and getting it all over our hands in the process. Not great for dry hands, but great for killing germs! We are taking additional steps to sanitize all surfaces, knobs, switches, keyboards, etc. multiple times per day. CDC has repeatedly said that the risk of infection from cardboard shipments/packaging is extremely low, but please do take precautions when bringing anything into your home and washing any new items AND your hands before incorporating items into your life.
Access to the U.S.
Some of you are familiar with our unique business model, that we operate in both Canada and the U.S. Usually, because of our proximity to the border, we can be in either country within 20 minutes, but for now we will be staying in and operating exclusively out of Canada. This means that we may have limited availably of some of our jar styles that we can't access in our (unstaffed) U.S. warehouse along with some supplies that we use to make our products.
We will make appropriate substitutions where we can and thank you in advance for your understanding during this time.
If you have any questions regarding how we are handling this unique situation, please contact us and we will post any additional questions and answers here.